2012 NECCF Vendor Expo

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Hours:	9:00am-4:30pm
Ages:	Adults
In/Outdoor:	Indoor
Cost:	$$$ see below
Category:	Exhibits

The 11th Annual NorthEast Contact Center Vendor Expo will be held on June 12, 2012 at Gillette Stadium. Join the NECCF at the area's best showcase for the leading suppliers and service providers in the Contact Center industry.

The cost per attendee is $125 and includes continental breakfast, 3 course plated luncheon, four workshops, keynote presentation, conference tote bag, exciting giveaway and unlimited access to the vendor floor. Attendees will also have a chance to win valuable raffle prizes throughout the day.

9:00 am Check In & Registration
Morning Refreshments Offered

10:00 am - Getting the Most From Your WFM Software
Presented by David Browning, Teleopti

10:45 am - Changing the Face of Your Company: From Conflict to Diplomacy
Presented by Linda Riggs, Strategic Training Director, ICMI

11:30 am - Analytics in the Cloud
Presented by Joe Alwan, VP/GM of AVOKE Caller Experience Analytics

12:30 pm Luncheon for Guests & Sponsors
Three course, plated lunch to be served

1:15 pm Customer Connections - Moving Beyond Voice, Email and Chat
Presented by Richard LeGrand, Sr. Product Manager, Emerging Products and Technology, AVAYA

2:00 pm Keynote Presentation
BIG GOALS in Short Order

3:15 pm Raffle Prizes Awarded

3:30 pm Behind the Scenes Tour of Gillette Stadium
Afternoon Refreshments Offered ~ Sponsored by inContact

4:30 pm Event Concludes

*Final program subject to change

COST

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$125

WEBSITE

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neccf.org/index.html

LOCATION

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One Patriot Place, Foxborough, MA, 02035 map

For directions to Gillette Stadium, please visit http://www.gillettestadium.com/stadium_information/index.cfm?ac=directions

TIPS

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Dress Code: Business Casual